SEO Sample Resume
As is well known among the Human Resource and consultancy cultures, any resume that is not well prepared goes quite a length at disclosing important facets about the candidate. For any seasoned HR personnel, they gradually become adept at filtering the outstanding ones from the average lot of resumes. So it is practically half the all important battle of your career up at stakes to be taken to your advantage even before you actually know who the interviewer is! Right then, the only obvious question now can be how and where from do we get hold of a sample to get an idea of all this much ignored skill in writing a successful and impressive CV?
There are a host of ideas and notions regarding this issue and you should not be surprised at all to find a rich gamut of web space dedicated to creating a masterpiece out of your credentials on paper. However after having gone through the thick and thin in all quality and quantity when it comes to resume writing, the best option is by far not to directly copy some prescribed idea (remember a universal forum like the internet is there to be browsed by millions simultaneously and the common flaw of checking the same few initial web results will only make your effort look all so run of the mill stuff).
A few common heads and requisites that can suit a budding CV for any industry are:
- A correct selection of the size and type of font are really important. The main motive here should be not to impress on style of novelty but convenience in reading and legibility.
- A strong emphasis on vocabulary, spacing and presentation of facts and above all grammar. These are elementary attributes that can easily make or break the very important first impression. It is a common practice to highlight and prioritize facts and figures in a CV, however, the above three hold equal footage. Remember the first impression is also the last impression in majority.
- A formally introducing covering letter along with a well laid out passport photograph.
In order to be different from the rest, this is another idea that is well accepted and throws light on your ‘originality’ of character in concept and presentation.
- Just as the package of the entire resume sets it apart, the first few lines and their intent in purpose plays the deciding factor. As it is from amongst thousands of potential resumes, a study for detail is definitely not on the cards, hence the first impression created via the style of introducing sentences plays the paramount important role.
- Make it a point to be sophisticated and low key in mentioning your achievements. The person reading should never be overcome with a feeling of irritation or being boasted at. In any case it is always a better to amaze the person with the heights of your actual achievement rather than put him off with the lowness of true facts against exaggeration.
- It is always an impressive ploy to mention numbers and references alongside any claim of achievement under any profile.
- Profile Centric: It is an intelligent option to prepare your resume in such a way that it caters to the kind of opening mentioned. A revision of the desired and essential needful mentioned for the profile is never ruled out after which the necessary changes are always welcome to be incorporated.
Although there are plenty of professional resume writers who work with distinguished brands, it is best advised to take time out first for researching and then get your own original forte bared open for a handful of pages to outpour all that you stand for. Believe me that works as the sincerity and authenticity in your endeavor will stand out among the rest in the eyes of the interviewers. Some of the samples for a correct idea are listed below:
Nathan Kentucky
The Lake Terrace; 18 North Ryders; New York
Mobile: 08345669081
Email: nathanforyou@imail.com
Career Objectives:
Looking to become a part of a work environment where responsibilities offer challenge along with the corresponding authority and compensation. Looking for self development along with organizational growth.
Work Experience:
Hughes Civil Resourcing Ltd.
Worked as Senior Manager – Operations (UK & Pan America) Sep 95 onwards
Job Highlights
- Working towards Process Excellence by monitoring and evaluating the existing efficiency and accuracy of the process and strategize the road map for improvement.
- Ensure effective resource management for both existing processes and new business, to maximize asset utilization.
- All customer feedback (compliments and complaints) is considered and appropriate actions are taken to address any issues.
- Identify and implement process and service improvements in partnership with business areas, encourage team participation, evaluate benefits, document suggested improvements and review.
- Develop the individual in the team through ongoing coaching based on their developmental needs. Ensure all executives have training and personal development plans in place.
- Use the rewards & recognition process for teams and individuals to inspire performance, maintain motivation and encourage teamwork.
- Ensure process specific checks are in place and reviewed regularly and maintain a process that controls and minimises operational losses.
- Map out and document business processes narrating Process Flow Chart.
Major Achievements:
- Worked & audited on a very high risk & complex processes. Worked simultaneously on 5 other critical processes.
- Was a Point of Reference for the team in resolving complex issues.
- Trained more than 750 staff on the complicated technical Search level products and process.
- Led the team of 270 members efficiently on the absence of the Senior Managers.
- Prioritized work, cascaded information to the team, ensured that the tasks were completed and the daily reports were sent to the management teams.
- When the workload was high, gave targets to the team and motivated them.
- Prepared marshal list and delegated responsibilities to the team members fortnightly on a rotational basis and monitored their progress.
- Suggested various process improvement ideas, which were accepted & appreciated. Also this has saved potential customer complaints and costs to the company.
- Identified procedural gaps & ensured that the procedure was updated to cover the gaps.
- Prepared Macros for the process which helped in reducing the time taken for preparing the memo.
Extra Curricular Activities & Achievement
- Was promoted to the position of Senior Manager (Operations) in September 95.
- Worked on a project on Multiple Ratio retrieval for the company to ensure optimum utilization of the bandwidth and ensuring faster retrieval of the images.
- Was the Learning Centre Coordinator. Also initiated the contribution & development of software & enhance it upto 15000..
- Has been awarded “The Roll of Honour” for being the best performer on 21 occassions between March 91 and September 05.
Electronics Corporation (Private) Mar 91 – Aug 05
Worked as an Engineering Dept.
Job Highlights
- Liaise with master franchise, Work as a liaison between the director, manager & other staffs.
- Counsel prospective customers; provide them information for different products & follow up.
- Maintain proper employee databases, conducting presentations for corporate clientele.
Education:
- Working Diploma in Civil Engineering.
- Masters in Social Culture Ethics and Scienes Carolina University in 1989.
- Primary & Plus Two from The Beethoven’s Catholic School.
COVER LETTER
Sam Chadwick
Phone: 8316477220 (M), 8332421157 (M)
E-Mail: samthechadwick@gmail.com
Dear Sir,
I possess overall 10 years of experience in Business Analysis, Customer Support, Call Quality, Voice & Accent Training and Process training(sales & non-sales), Process Enhancement & Team Management. Proficient in conducting various training sessions for enhancing the performance and quality of service for the team along with emphasis on the bottom 20% with an approach to better the CSAT continuously through out of the box thinking coupled with hard work & self-motivation.
Presently associated as a Customer Care Engineering/e WFM Analyst with an additional responsibility of a Team Supervisor/Team Lead wef Apr’09 till date, I am also Six Sigma Yellow Belt Certified with a project done and worked as a Team Member for my previous Section AVP’s Green Belt Project.
I am also an Accredited Call Coach/Call Quality Auditor in my present work place from Dec'06 till date and also have TL Quality experience of 14 months from my previous work place in Call Quality Audit/Soft skills Training and having personally monitored & rendered feedback to over 800 executives till date, rendered process training in my present job role. Chaired call calibration sessions, gave presentations to business heads and worked close with management in BCP situations to maximize productivity.
Thanking you,
CURRICULUM VITAE
Seeking supervisory assignments in Process Management/ Operations/ Business Analysis/ Quality Assurance/ Training/ Operation with a growth oriented organisation with preference to BPO/ Retail/ FMCG/ Hospitality Sector.
Précis
- A dynamic professional with close to 10 years of rich experience in Business Analysis, Customer Support, Quality Assurance, Process Enhancement, Operations Management & Team Management
- Presently associated with IT Technology & Services, Customer Care Engineering/ e WFM Analyst.
- Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
- Acted as an escalation gate to resolve critical issues of the team members.
- Skills in conducting various training sessions, calibrating sessions for enhancing the performance and quality of service through review and auditing program through constructive feedback technique along with neutralization on requirement.
- Conversant with processes for US non-voice Mortgages
- An effective communicator with excellent relationship building, motivational & interpersonal skills. Strong analytical, problem solving & organizational abilities.
Proficiency Forte:
Customer Relationship Management
Business Analysis and Process Enhancement
Customer Support, Call Quality/Quality Assurance, Process Training(sales & non sales)
Operations Management
Brief Job Description:
- Responsible for managing a team which is handling customers on work force management.
- Responsible for managing workflow, turnaround time of deliverables productivity.
- Responsible for Quality checks of al deliverables.
- Exceeds client expectation(Internal & External)on Quality, Turnaround Time & Value Addtn)
- Guides the team with expert knowledge and insights on process and deliverables.
- Provide consultancy for process queries and conduct trainings for team development.
- Ensure issues are addressed independently and in timely manner deadlines are always met.
- Manage the projects with a team of Analysts and or Junior Analyst.
- Communicate expectations and establish deadlines in agreement with team members.
- Taking care of all admin related concerns of the team members
- Customer Relationship Management
- Currently supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues.
- Maintaining cordial relations with both external & internal customers to sustain the profitability of the business.
- Handling customer grievances & resolving issues over the phone, chat & through emails.
- Ensuring calibration of quality & Operations by using various methodologies like R&R, Discussion, Calibration etc.
Business Analysis and Process Enhancement
- Interfacing with the client for requirement gathering, system study & analysis.
- Working out the new system's requirements & specifications through Brainstorming, Ishikawa, Control-Impact Matrix, FMEA etc (Six Sigma Tools).
- Facilitating assistance in initiating the functional testing on the new system and ensuring that it meets the user specifications.
- Deploying Six Sigma Tools & enhancing the efficiency of the entire process.
Customer Support, Quality Assurance
- Responsible for resolving customer complaints on performance bottlenecks through random call barging, call monitoring and feedback delivery.
- Providing value added customer services by attending customer queries and resolving critical issues through chat and emails.
- Efficiently handling critical issues and critical customer handling.
- Maximizing the cost efficiency by implementing six sigma methodologies through setting up of quality monitoring tools in the process front and ensuring adherence to the same.
- Process Control achieved through rigorous Quality audits under Six Sigma guidelines in order to have the process sustain its business as usual functionality.
Team Management
- Managing Team functions viz. manpower planning, performance, mentoring quality projects.
- Leading, mentoring & monitoring the performance measurement indicators to ensure efficiency in process operations and meeting of individual & group targets.
- Conducting training sessions, chairing conferences & calibration sessions & in house forums to boost the technical and soft skills of the associates.
- Creating and sustaining a dynamic environment through awareness in the lines of productivity and the impact it can have on performance which fostered development opportunities and motivated high performance amongst team members which was carried out either through self-motivation or through process improvement ideas.
Organizational Experience
Since Nov 2000 with Pure Technology & Services, working as Call Center Engineering/e WFM Analyst
Responsibilities:
- Facilitating assistance in the development & implementation of work measurement standards & quality audits
- Initiating business analysis & providing data entry support as well as voice to the workforce management group as a whole
- Analyzing the existing processes as directed that result in standards development, capacity models, productivity improvement & software development.
- Reviewing & monitoring the moderately simple work processes & rendering solutions to improve overall efficiency.
Noteworthy Accomplishments & Attainments:
- Attended Conference calls with the business area while performing the six sigma projects & liaised during general process update with the business area.
- Conducted call calibration sessions for the entire section along with liaising with the L&D (Learning & Development) department regarding concerns & challenges.
- Imparted process trainings. Formulated & deployed strategies for the team as a part of capacity planning & monitoring of queues so that SLA can be met without overtime.
- Updated the team on the pros and cons of productivity which was very much appreciated by my section General Manager for sharing best practice.
31st Western Gardens,
Washington District Columbia
GSM: 8990854875
salvatoremossoff@hotmail.com
Salvatore Moseus
KEYWORDS: QUALITY ASSURANCE | PROCESS MANAGEMENT | PROCESS EXCELLENCE | QUALITY MANAGEMENT SYSTEM
OBJECTIVE:
seeking a suitable position where I can apply these skills acquired and where my extensive experience will be further developed and utilized.
PROFICIENCY FORTE:
- Proven ability to deliver increased sales results by delivering process-driven, sales systems, training and customer-relations management skills.
- Over 7 years’ of progressive experience and expertise in the entire gamut/ ambit of Call Center alone. Adept in the realm of Transactional Quality.
- Member of In-house Internal Audit Team. Strong orientation towards process improvement and process flow documentation. Good understanding and knowledge of process management & performance improvement tools and techniques.
- Proactive approach and an ability to take initiative and work in a fast paced environment. Self starter adept at taking a leadership role and working both independently and as part of a team environment.
- Design, perform and implement process improvement initiatives (such as Six Sigma).
TECHNICAL CREDENTIALS:
Microsoft certified “TRES (K)
SCHOLASTICS:
- Bachelor in IT and Related Sciences (2000) under University of California.
EMPLOYMENT CHRONOLOGY AND PROFILE:
- Organization: Pentium Learning & Applications Ltd., May 2002 to Present.
Designation: Deputy Manager – Process Management Group
- Responsible for auditing the business processes, KRAs, Service Level Management Processes, Policies, SOPs of the department, email directives and activities in the organization and observe non conformances and monitor/ follow up corrective actions taken as per defined periodicity/ within the stipulated time frame.
- Working towards Process Excellence by monitoring and evaluating the existing efficiency and accuracy of the process and strategize the road map for improvement.
- Presenting audit reports outlining the findings and Non-Conformities observed/ published and recommending corrective actions in closing the non-conformances to the Auditees and key stake holders.
- Worked with business analysts and other key stakeholders to identify enhancements in existing process and pain areas/ issues in existing environment and plan to mitigate the same.
- Entrusted with the responsibility of administering OLMS (Oracle Learning Management System) e-certification module for the Sales & Distribution team (from identification of participants who are to appear for the test to uploading Question Bank in the OLMS to releasing/ flashing the dashboard/ score card).
- Designed and developed PEN (Process Education Nuggets) – an email based periodical to sensitize all employees about the various processes, key performance metrics, FAQs on various policies, etc.
- Organization: Oregon Software Pvt. Ltd. December 2000 to May 2002.
Designation: Quality Assurance
- Regularly attend calibration with the clients/ Team to ensure 0% Quality variance.
- Highlight any serious trends observed during quality monitoring that could lead to non compliance.
- Liasoning with Quality Managers to drive transactional quality action plans.
- Document best practices of the agent(s) and share with other agent(s) for continuous process improvement.
- Report corrective actions taken on non-conformances to Quality Team Leader as per defined periodicity.
- Liaise with the training team on the Training needs identified and track improvement.
Solomon Humphrey
High Colonies, 5th Sector;
Salt Lake, Utah.
Tel: 8701094363 ; email: sohumphreys@siliconvaley.com
Objective: A professional and self-satisfying job where the best of my abilities are utilised for personal and professional growth.
WORK EXPERIENCE
Datamatics Process Systems
Manager – Head of Operations (May 2003 - till date)
- Handling a team of 90 CSRs (including six reporting managers) for Back Office software operations alongside all the inbound and outbound queries on the floor.
- Ensuring all PLAs are met timely and smoothly and analyze business trends, establish volume forecasting and plan for effective capacity/resource utilization.
- Responsible for employee development activities like coaching, counseling, team building and motivation. Also must ensure that the quality metrics are met and systems and procedures are followed.
- Conduct One to One’s with AMs and QMAs. Prepare the job objectives for CSEs and AMs.
- Ensure accurate MIS reports are delivered in line with requirements.
- Identify developmental opportunities for people to meet business and operational needs.
- Identify, evaluate and report all potential and actual losses in a timely manner to line management.
- Responsible for process improvement, developing and defining new ways for effective project management and for improving productivity.
- Responsible for coordination with US office, and update/quality check for the projects as per the requirements.
- To review various reports and statistical data generated for the process and work out suitable action plans to effect continuous improvement.
General Electric Group (JAN 2001 - May 2003) GE Capital International Services (now GENPACT), is a wholly owned subsidiary of General Electric (Global most admired company FORTUNE (1999,2000,2001,2002), Worlds most respected company-Financial times (1998,1999,2000,2001,2002).GECIS is a world class processing operation that services its clients.
- Taking training sessions for new hires for collectioning skip process.
- Taking out monthly performance reports for each individual.
- Mentoring new associates and bringing them up the learning curve.
- Maintaining APT (Agent productivity tracker) on a daily basis.
- Regular call monitoring of agents to ensure call quality on every call, by giving them the feedback time and again & to ensure customer centricity.
- To train and guide employees through change. Motivating team members & guiding them time and again to find better opportunities & hence helping them in their career growth within GE.
- Skip tracing for our clients in the US which includes locating the customers by various means who are not reachable by collections.
- Helping new hires & sharing best practices.
Handled a Team of 15 process associates of 3 due collections portfolio and aid them in delivering exceptional results by ensuring that they achieve optimum output, quality and productivity standards. Job profile mainly includes managing a team of associates, with specific aim of achieving required service level as defined by the customer.
PERFORMANCE REVIEW:
- Achieved 11 Outstanding Performances (OSs) in the span of more than 2 years in the company.
- Topped the portfolio for more than & achieved EMS Rating A for two consecutive years.
- Team member of a GB project RAINBOW which increased the productivity of the Collections skip tracing process by 200%. The project was aimed to convert the skip tracing process from manual to digital by introducing a GUI (Graphical Users Interface).
CERTIFIED TRAININGS ATTENDED
Developing Self Excellence (DSE) ; Team Leading Essentials (TLE) ; Collections training (all major clients & all stages) ; Skip tracing ; Understanding numbers ; Business writing skills ;
Young Leaders Development Program ; Integrity & Diversity .
CERTIFIED E-LEARNING COURSES DONE AT GE
Time Management ; GE Leadership ; Creating Client Value ; How to be an Effective Coach with your Employees ; Presentation Skills ; Leading Effective Meetings
AWARDS & RECOGNITIONS
- Team Extra Miler Team was awarded for its exemplary performance in the month of Jan 2003.
- Have shown outstanding performance goals for 2 due collections portfolio in the first 12 months performance & thus promoted as a process developer.
Patrick Tomlinson, 23 |
WORK EXPERIENCE |
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ORGANIZATION |
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DESIGNATION |
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JOB PROFILE |
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ACHIEVEMENT |
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KEY LEARNINGS |
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ASSOCIATE EXPERIENCE (Sept 2010 – till date) |
ORGANIZATION |
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DESIGNATION |
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JOB PROFILE |
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CLIENTS |
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ACADEMIC QUALIFICATIONS |
Year |
Institute |
Qualification |
Remarks |
2008 |
CFA Institute, Charlottesville, VA, United States of America |
CFA – Level -II |
Pass |
2006 |
CFA Institute, Charlottesville, VA, United States of America |
CFA – Level -II |
Pass |
2006 |
Certified in International Stock Exchange’s Financial Market Analysis under NASDAQ |
Certification |
A |
POSITIONS OF RESPONSIBILITY |
GENERAL |
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LITERARY |
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SOCIAL SERVICE |
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